The Government introduced the National Credit Act on the 1st of June 2007. This was done to promote an effective, accessible and fair credit market to protect the consumer from reckless lending and over-indebtedness, as was the case prior to the inception of the NCA.

The new Act introduces registered and regulated debt counsellors who have the expertise to assist and guide consumers experiencing debt problems. Furthermore they can devise debt restructuring plans, enabling the consumer to manage their monthly debt obligations more effectively.

Debt counselling is the ideal solution for the consumer in dire financial situations. Debt included in the process is credit cards, store accounts, personal loans, overdrafts, hire purchases, vehicle instalment agreements and bonds (home loans).

Our consultants assist the consumer by calculating an affordable monthly budget and thereby restoring the consumers control over their financial well-being. We at New Frontiers assist in giving confidential advice and one of our registered debt counselors will be able to assist with all questions.


The Debt Counselor must assess if you are over-indebted. The process is as follows:

Step 1 : Provide details of your income, monthly budget and debt commitments to the Debt Counselor.  This can be achieved by supplying

*  copies of pay-slip,

*  ID

*  the latest statements of all your debt.

*  3 months bank statements


Application form

Step 2 The Debt counselor will do an initial assessment.  If the information indicates that you are over indebted then the Debt counselor will set up a consultation with you.  This could be a face to face consultation at one of our branches or a telephone consultation.

Step 3 During the consultation the Debt counselor will verify your budget and your existing debt commitments.  A new budget will be agreed and the amount available for debt repayment will be determined.  When this is completed the Debt counselor will generate the official Debt Review application for your signature.  The Debt counselor will also provide you with details of all the costs as well as an interim repayment plan.

Step 4 The Debt counselor will contact all your Credit Providers as well as the credit bureaus to verify your debt.  On completion the Debt counselor will draw up proposals and submit this to all your Credit Providers. The Debt counselor will where possible finalise the negotiations with all your Credit providers.

Step 5 The Credit Providers may accept the proposals and if all of them do then a consent order will be obtained from a magistrate court.  If one or more of the Credit Providers does not accept the proposed repayment plan the Debt Counsellor will submit a proposal to a magistrate for a decision.

Step 6 The Debt Counsellor will provide you with a final repayment plan and this repayment plan is also submitted to a Payment Distribution Agency (PDA).  The aim of this is to collect a single payment from you and ensure that the correct amount is paid to all credit providers on a monthly basis.  This will continue until the debt has been repaid.